For the implementation of the design activities a comprehensive and integrated approach should be chosen. It has to include these five aspects: 

1. Design of the service solution including all agreed functional requirements, resources and capabilities.
2. Design of the service portfolio for the management and the control of the services across the entire lifecycle.
3. Design technology architectures, management architectures and systems management tools.
4. Processes for design, implementation, operation and improvement of the services.
5. Design of the measurement systems, methods and metrics for services, processes, architectures and underlying components.

The service design phase produces the description of the expected results of the services, the influences and risks of the new or changed service on existing services, processes and infrastructures. These results are formally documented in the service design packages (SDP) and supplemented by the service acceptance criteria (SAC).